Vertical Communications Scout Telephone User Manual
Vertical Communications Phones
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Table of contents
Document Outline
- Contents
- The Scout Telephone for Supervisors 1
- Description of the Display (Idle Display) 2
- Signing-in to QuickQ 3
- Changing the Mode of Operation 5
- Recording Announcements 6
- Viewing Current Reports 9
- Monitoring Agents 10
- Responding to Help 11
- Receiving ACD Calls 13
- Placing Outgoing Calls 13
- Transferring an ACD Call 14
- Assigning an Account Code 14
- Things to Remem ber 15
- Log-in Procedure 15
- Responding to Request for Help 16
- Supervisor™s Menu 17