Kistler-Morse KM LD3xi Load Cell - Manual (Page 28)

Appendix A. Contact Information
A-2
On-Site Consultation
KM’s Field Service staff can provide additional services at your request.
Contact KM at the closest office for rate and scheduling information for
the following services:
• Technical, application, startup, and troubleshooting assistance
on-site
• Training on-site or at our corporate office
• Service calls
• Equipment updates to our latest configuration
General descriptions of some of these standard services follow. Of
course, if your service needs vary from those described, we are
available to discuss them with you.
Installation, Startup Assistance, and On-Site Training
The system will be powered up and checked for proper electrical
operation. For best results, KM requires moving a known amount of
material, such as a truckload, for Live Load calibration. Live Load
calibration will be performed if actual material or weight devices can be
moved. If it is not possible to move material, a Manual calibration will be
performed. Recommendations for the optimal performance of the system
will be provided.
On-site training will include simulation of the Live Load calibration
process (if Live Load calibration can not be performed while KM is on
site) and instruction covering operation and maintenance of the system.
Troubleshooting
KM will troubleshoot systems for mechanical, electrical, calibration, and
wiring errors. Normal component repairs will be made and wiring errors
will be corrected, including replacement of non-repairable printed circuit
boards. (To troubleshoot your own equipment, see Appendix C for
Equipment Troubleshooting charts)
Service Calls
KM will perform on-site repair/replacement services.
Return Material Authorization
If a part needs to be sent to the factory for repair, contact KM’s
corporate office and request a Return Material Authorization (RMA)
number. The RMA number identifies the part and the owner and must be
included with the part when it is shipped to the factory.
Note: Load Disc installation, field
wiring, conduit installation, and
junction box and signal processor
mounting must be performed by the
customer. The AC power must be
connected to the signal processor,
but not energized, prior to KM
beginning work.