Documentation guidelines, About this tc/voicelink2, Writing a message for the tc/voicelink2 – Kofax Communication Server 9.1 User Manual
Page 4: What can a message contain
TC/VoiceLink2
Version 1.02.02
voicelink2_user_10202.doc
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© Copyright Kofax, Inc. All information is subject to change without notice.
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This documentation shows how to use TC/VoiceLink2.
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The TC/VoiceLink2 is an active voice system. It can be seen as the counterpart of TC/VoiceAccess. Using
the TC/VoiceLink2, it is possible to send messages to a telephone and get a response. This response can
be that the messages was accepted, rejected or perhaps that the line was busy.
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3.1
What Can a Message Contain?
A message can contain any kind of plain text which was written in the e-mail client. It is also possible to
attach files to the message, but TC/VoiceLink2 will only mention some defined file types. The default
setting is “*.wav” and “*.tcs”. Please consult your administrator for more information on the defined file
types.
It is, however,
also possible to play “alternative” content. This means that if the TC/Document converter is
used
, the text from a “*.pdf” or “*.doc” will also be played. Again, your administrator can provide more
details on this topic.
Additionally to plain text, the TC/VoiceLink2 offers three more options.
1.) Using VoiceXML directly in the messages body text, e.g.:
<?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.0" xmlns="http://www.w3.org/2001/vxml"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:schemaLocation="http://www.w3.org/2001/vxml
http://www.w3.org/TR/voicexml20/vxml.xsd" xml:lang="en">
…
…
</vxml>
Here, the TC/VoiceLink2 will use this VoiceXML instead of any template.
2.) Using the TC/VoiceLink2 XML syntax for user properties:
<?xml version="1.0" ?>
<!DOCTYPE userproperties PUBLIC "http://www.topcall.com/voicelink2" "default">
<userproperties>
<parameter value="deutscher Text" xml:lang="DE" name="TEXT"/>
<parameter value="English text" xml:lang="EN" name="TEXT"/>
<parameter value="4711" name="AMOUNT"/>
</userproperties>