Kofax Communication Server 9.1.1 - Manual (Page 39)

Client Applications Administrato r‘s Manual Version 9.1.1
©Kofax, Inc. 39/204
4.8.1 Queue Length
All messages waiting to be sent out are counted for the total queue length.
4.8.2 Queue Age
The ―queue age‖ is defined as the time difference between the first message in the queue (the
message which is waiting longest) and the current time. It is always specified in seconds
unless stated otherwise.
The age of the fax queue will increase if
there are not enough free lines to handle the outgoing traffic
number locking is active and there are several messages for the same recipient being sent
on a limited number of lines defined in LN99 (not enough free lines at the recipient‘s side)
4.8.3 Queued Pages
Queued pages are defined as the number of pages in a queue.
4.9 User Interface
To define alerts do the following:
Create a user profile for the queue which should be supervised (if this user profile does not
exist already)
Create a warning message
Set an alert in the user profile with a link to the warning message
4.9.1 Create a User Profile
A user profile needs to be created for fax and telex sending queues. If faxes are routed to e.g.
―F:‖, a user profile with user ID ―F‖ has to be created. Be sure that this user profile has the
option ―Visible in outbox‖ selected, otherwise faxes to be sent would disappear immediately
from the outbox of the sender. To ensure
the same behavior as the user ―F‖ without a profile,
select also the ―Logging of all send attempts‖ flag.
No address, rights or event settings are required.
4.9.2 Create a Warning Message
The warning message is created as usual with the TCfW client (menu Message/New). Enter
an appropriate warning text and all desired recipients of the warning. All send options like
priority; cover sheet etc. may be used. Make sure that the message originator (From field)
gives a valid user or queue (if the originator user is deleted the warning cannot be sent
anymore).
Instead of posting the warning message, immediately use the menu Message/Save As option
to save it to any KCS folder. It is recommended to store it in the FIS folder or in the system
folder ―+MAIL5V‖ and not in a user‘s private message folder where it may be deleted if the
user is removed. Remember the chosen folder and file name for the next step.