Kofax Communication Server 9.2.0 - Manual (Page 37)

Kofax Communication Server Release Notes 37
Chapter 3
Known Issues
This section contains information about potential issues that you could encounter while using
Kofax Communication Server.
KCS EasyConfig Update
If you upgrade an older KCS deployed via EasyConfig to the latest release, you must start the
KCS EasyConfig tool and redeploy the configuration. (SPR00104109)
1 Upgrade to the latest KCS release by starting EasySetup.exe from the installation ISO.
2 Start the KCS EasyConfig tool from the Kofax Communication Server program group
on the Windows Start menu. EasyConfig informs you that the current configuration has
been modified.
3 Click Deploy.
4 Select to deploy All. Click OK. Wait until the configuration is updated.
5 Perform the actions listed in the deployment log (for example, you might need to restart
certain KCS components). Click Close.
Symantec Tamper Protection Alert During KCS Client Setup
When you update Kofax Communication Server client software on a computer with Symantec
Endpoint Protection, a tamper protection alert might be displayed. (SPR00104834)
You can safely ignore this message. The installation procedure is not affected.
TC/Perflog on Newer Operating Systems
On Windows Server 2008 R2 and Windows Server 2012, the data collector set
(default=TCPERFLOG) and reports (TCPERFLOG_xxx) created with TC/Perflog are not
displayed in the Windows Performance Monitor. You can only open the log files from the
PERFLOG folder (default=c:\tcoss\perflog). (SPR00093515)
Document Conversion: HTML and Windows Server 2012
Internet Explorer 10 shipped with Windows Server 2012 does not support conversion of
HTM/HTML files. KCS document conversion can convert HTM/HTML documents only if
Microsoft Office is installed on computers with this operating system. (SPR00122725)
For more information, see:
▪ KCS Document Conversion Technical Manual, version 2.17.00 edition 4
Chapter Hints and Restrictions - Restrictions - HTM/HTML Conversion on Windows
Server 2012