Tc/link-ln: some messages cannot be processed, Tcfw: closing application while minimized, Tcfw: erratic mouse scrolling – Kofax Communication Server 9.2.0 User Manual
Page 39: Tcfw: image preview and right-to-left script, Tcfw: opening rtf attachments occasionally fails, Tcfw: pdf attachments on windows 8
Known Issues
Kofax Communication Server Release Notes
39
TC/LINK-LN: Some Messages Cannot Be Processed
With Lotus Notes client software older than release 8.5.3, some messages cannot be processed
by TC/LINK-LN. Installing Lotus Notes client 8.5.3 on the TC/LINK computer solves the
problem. (SPR00092298)
For more information, see:
▪ TC/LINK-LN Technical Manual, version 2.07.00 edition 14
Chapter Hints / Troubleshooting - Some Messages Cannot be Processed
TCfW: Closing Application While Minimized
Closing the TCfW Communication Server Client from the taskbar while the application
window is minimized can last multiple seconds. (SPR00176265)
Workaround: Close TCfW while its window is displayed to avoid the delay.
TCfW: Erratic Mouse Scrolling
Using the mouse wheel to scroll through the inbox or outbox of TCfW Communication Server
Client produces erratic results. (SPR00176327)
Workaround: Use the scroll bar or keyboard for scrolling.
TCfW: Image Preview and Right-To-Left Script
In TCfW, the image preview is always aligned to the left. Text blocks which have right-to-left
order activated correctly align to the right side in text mode. However, the image preview is
not correct, the text blocks align to the left. (SPR00122502)
TCfW: Opening RTF Attachments Occasionally Fails
Opening RTF attachments in TCfW sometimes fails with the error:
The process cannot
access the file because it is being used by another process
. Another attempt to
open the attachment succeeds without any errors. (SPR00120108)
Workaround: Do not use Microsoft OLE control for displaying and editing attachments.
Add the extension RTF to the registry value
HKxx\SOFTWARE\TOPCALL\TCFW\WorkStation
\ShellExecuteExtensions
.
TCfW: PDF Attachments on Windows 8
In TCfW Communication Server Client installed on Windows 8, by default, PDF attachments
are opened with the built-in PDF viewer. Closing the PDF document does not close the OLE
link of the message.
Workaround: Use an external PDF viewer, not the built-in one.