Frequently asked questions – Kofax Front-Office Server 2.7 User Manual
Kofax Front-Office Server Configuration Guide for Documentum 5.3
Deploy RSModuleConnectorDocumentum.ear: Copy the file from the \Resources\setup
folder to the \Avalin\jboss\server\avalin\deploy folder where Kofax Front-Office
Server is installed.
Stop and restart Kofax Front-Office Server.
Use Kofax Front-Office Server Administration Console to enable the Documentum
destination type, and to associate the newly available Documentum module to the desired
roles. Refer to the Kofax Front-Office Server Administration Console Help for
The Documentum destinations should appear in Kofax Front-Office Server Web Client and Kofax
Front-Office Administration Console. To display these Documentum destinations on the MFP
front panel, create and deploy shortcuts with Kofax Front-Office Server Web Client and Kofax
Front-Office Server Administration Console. Refer to the Help for these applications for
Frequently Asked Questions
If the software does not work correctly, or if you have questions about how the software operates,
refer to the information in this section. You can find additional information and software updates
on the Kofax Web site.
Why does Documentum not display as a destination type in Kofax Front-Office Server Web
Client and Kofax Front-Office Server Administration Console?
Check the following:
Make sure you have performed the procedures shown in
Enable the Documentum destination type in Kofax Front-Office Server Administration
Refresh the browser window.
My document type does not appear under Documentum. What do I do?
Check the following:
You have added the Documentum user to a group or role and then assigned the role to the
document type and cabinet.
The name of the document type and cabinet match exactly. Make sure that the document
type and cabinet names are in lowercase.
The Name and User Login Name fields for the Documentum user account match exactly. If
not, delete the user and create a new user with these fields matching.
In the Documentum document viewer, why does only the first page of a multi-page document
Multi-page TIFF files are released as separate images for each page. In the document viewer
provided by Documentum, only the first page appears, but all pages are released.
Table 1. Documentum Files and Locations
Copy to Location