Frequently asked questions – Kofax Document Exchange Server 2.0 User Manual

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Kofax Front-Office Server Administrator’s Guide for Fujitsu Network Scanners


Kofax, Inc.

Frequently Asked Questions

If the buttons on the touch panel do not deploy successfully, or if you have questions about how

the software operates, refer to the information in this section. You can find additional information

and software updates on the Kofax Web site.

Clicking Discover does not find the network scanner. What happened?

Because automatic discovery of Fujitsu network scanners on the network is not yet available,

you need to add the network scanner manually. For instructions, refer to the Kofax Front-

Office Server Administration Console Help.

Why am I unable to add network scanners?

There may not be enough available licenses to support the network scanners you want to add.

Remove network scanners from the Added Devices tab or purchase a license that supports

additional devices.

Why am I unable to send documents to a destination from the network scanner?

For global shortcuts, make sure that you have established credentials with the destination

type in Kofax Front-Office Server Administration Console.
Documents may also fail to be sent if the data that was entered in the index fields is invalid.

Make sure that you have entered information for all required index fields and that all

information is correct.

How long does it take for shortcuts to be deployed on the network scanner?

The shortcuts should display shortly after you deploy the profile from Kofax Front-Office

Server Administration Console. There may be a short delay depending on network traffic and

the frequency that the network scanner refreshes. If the shortcuts do not display after a long

period, make sure that the network scanner is connected to the network.

Why do I get a “connection error” when deploying profiles?

Make sure the network scanner is turned on and verify network communication (for example,

ping the network scanner).

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