AltiGen MAXCS 7.5 Advanced Call Router User Manual
Page 27
Advanced Call Router
Advanced Call Router Manual 23
In this scenario, the call router data source could be configured as shown in
the following figure:
1
– Use "ProductID" for the IVR tag. Advanced Call Router uses this IVR
input data as the source to search the database.
2
– Use "productnumber" for the Product Number field value. The first
record that matches the entered product number will be used.
3
– Use "extension" for the routing target. This tells Advanced Call Router
to retrieve this field from the matching record and use that data as the call's
routing target.
Advanced Call Router will use the IVR tag name called ProductID to search
the ProductNumber field in the RouteTable table. When a matching record
is found, Advanced Call Router will use the data in the Extension field as the
call's routing target. In this scenario, the automated SQL query statement
suffices; no additional search criteria are needed for the target information.