AltiGen MAXCS 7.5 Advanced Call Router - Manual (Page 31)

Advanced Call Router
Advanced Call Router Manual 27
The call router data source could be configured as follows:
1 – Use "routetable" in the Match Conditions list. Advanced Call Router will
search IVR data from this table.
2 – Use "agenttable" in the Data Retrieve from User Database list. This
specifies the data to be retrieved from the second table.
3 – Enter additional search criteria in the "Where" clause. This will be used
to link AgentTable with RouteTable.
Note:
You can also create a view, to make the SQL query simpler.
Route by Query Results Limitation
When using Route by Query Result, multiple match conditions (IVR data,
caller ID, DNIS, etc) are not supported.