AltiGen MAXCS 7.0 Update 1 MaxInSight - Manual (Page 21)

MaxInSight Manual 17
Conf
iguring Dat
a
Displays
Figure 2. Data from two workgroups displayed, each in its own row
Configuring Other Data Displays
In addition to the basic row views, you can configure four other
views:
Gauge – used to show the real time status of a single data value
in a dial format.
Timeline – used to display trends of data elements over time. The
data points are plotted on the graph and connected with lines.
Vertical or Horizontal Bars – used to display one field of either
one workgroup or multiple workgroups in a vertical or horizontal
bar view. This view reflects either historical data or real time data,
whichever you specify.
Gauge View
A gauge view displays the status of a single field in an easy-to-
read dial format. With a gauge view and with alerting configured,
it’s easy to see, for example, whether service level is normal or too
low, the number of callers in queue is too high, or queue time is
too long.
To set parameters for a gauge view,