Whirlpool EB19ZK - Manual (Page 15)

If you need service or
assistance, we suggest
you follow these four steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If your refrigerator will not operate:
• Is the power supply cord plugged into a live circuit
with the proper voltage? (See page 4.)
• Have you checked your home's main fuses or circuit
breaker box?
• Is the Temperature Control turned ON?
If there is a rattling or jingling noise, or other un­
familiar sounds:
• Is something on top or behind the refrigerator mak­
ing noise when the refrigerator is running?
• New features on your new refrigerator make new
sounds. You may be hearing air flowing from fhe
fans, timer clicks for the defrosting cycle, defrost
water draining into the defrost pan.
It your ice maker wili not operate:
• Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
• Is the signal arm ON...in the down position?
• Is the water valve turned on? Is water getting to the
ice maker?
If there is water in the defrost pan:
• In hot, muggy weather, this is normal. The pan can
even be half full. Make sure the refrigerator is level so
the pan doesn't overflow.
It the light does not work:
• Have you checked your home's main fuses or circuit
breaker box?
• Is the power supply cord plugged into a live circuit
with the proper voltage? (See page 4.)
It a bulb is burned out:
• See instructions for changing light bulbs on page 7
Use appliance bulbs only.
If the motor seems to run too much:
• Is the condenser, behind the base grille, free of dust
and lint?
• On hot days, or if the room is warm, the motor natu­
rally runs longer
• If the door has been opened a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the interior.
Remember: Motor running time depends on dif­
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls.
And, your new refrigerator may be larger than your
old one so it has more space to be cooled. It also has
a regular freezer instead of a frozen food compart­
ment. All this means better refrigeration and may re­
quire more running time than your old one.
AVhiflDool
FRANCHISED SERVICE
2. If you need assistance"^...
Call Whirlpool COOL-LINE® service assistance
telephone number. Dial tree from:
Continental U.S.......................... (800) 253-1301
Michigan..................................... (800) 632-2243
Alaska 8r Hawaii ............................(800)253-1121
and talk with one of our trained Consultants. The Con­
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces­
sary, recommend a qualified service company in
your area.
3. If you need service*..
Whirlpool has a na­
tionwide network of
franchised TECH-CARE®
Service Companies.
T E C H - C A R E s e r v i c e
technicians are trained
to f u l f i l l the product
warranty and provide
after-warranty service,
anywhere in the United
States, To locate TECH-
CARE service in your area, call our COOL-LINE service
assistance telephone number (see Step 2) or look in
your telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD- ELECTRICALAPPLIANCES-
MAJOR-SERVICE & REPAIR MAJOR - REPAIRING & PARTS
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
franchised TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES SERVICE COMPANIES
XYZ SERVICE CO XYZ SERVICE CO
123 Maple................ 999-9999 123 Maple................. 999-9999
OR
WASHING MACHINES, DRYERS
& IRONERS-SEHVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPA NIES
XYZ SERVICE CO
123 Maple................. 999-9999
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul­
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33, North
Benton Harbor, Ml 49022
*lf you must call or write, please provide: model
number, serial number, date of purchase, and a com­
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
FSP IS a registered trademark of Whirlpool
Corporation for quality parts, Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance, FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used
to build every new Whirlpool appliance.
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