If you need assistance or service, Before calling for assistance – Whirlpool RAM4131A User Manual
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I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
If You Need Assistance
Or Service
This section is designed to help you save the cost of a sen/ice call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do If you still need assistance or service. When caiiing our toll-free number for help or
calling for service, please provide a detailed description of the probiem, your appliance's complete
model and serial numbers and the purchase date. (See page 2.) This information will help us
respond properly to your request.
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Washer will
Power cord is not plugged into a
Firmly plug power cord into a live circuit
not fill
live circuit with proper voltage.
with proper voltage. Check circuit
voitage at your home’s fuse/circuit
breaker box.
Household fuse has blown or
Replace fuse with a time-delay fuse of
circuit breaker has tripped. A
the correct capacity. Reset circuit
time-delay fuse has not been
used.
breaker.
Both hot and cold water faucets
are not open.
Open both faucets.
Water supply hoses are kinked.
Straighten hoses.
Cycle control knob is not set or
Set cycle control knob and pull out
puiled out.
firmly.
Washer does
Lid is open.
Close lid firmly.
not spin
Power cord is not plugged into a
Firmly plug power cord into a live circuit
live circuit with proper voltage.
with proper voltage. Check circuit
voltage at your home’s fuse/circuit
breaker box.
Household fuse has blown or
Replace fuse with a time-delay fuse of
circuit breaker has tripped. A
the correct capacity. Reset circuit
time-delay fuse has not been
used.
breaker.
Washer stops
Washer pauses briefly at
Wait a minute to see if washer starts
during a cycle
different times in each cycie.
These pauses are normal.
cycle again.
Power cord is not plugged into
Firmly plug power cord into a live circuit
a iive circuit with proper voitage.
with proper voltage. Check circuit
voltage at your home’s fuse/circuit
breaker box.
Household fuse has blown or
Replace fuse with a time-delay fuse of
circuit breaker has tripped. A
the correct capacity. Reset circuit
time-delay fuse has not been
used.
breaker.
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