Whirlpool RAM4131A - Manual (Page 21)

I F Y O U N E E D A S S I S T A N C E O R S E R V I C E
PROBLEM POSSIBLE CAUSE SOLUTION
Washer fills and
drains without
running
Cycle control knob is not
pointing to a number in the
cycle. Set cycle control knob on correct
number in the cycle.
Washer drains
during wash
and rinse
cycles, or water
siphons out Drain hose is lower than the
water level in the washer.
Adjust drain hose so that it is higher
than the water level in the washer.
2. If you need assistance ...
Call our toll-free telephone number. Dial
free from anywhere In the U.S.:
1-800-44-ROPER
(1-800-447-6737)
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your appli­
ance or, if service is necessary, recommend a
qualified service company in your area.
For further information, write to:
Mr. William Clark
Consumer Assistance Representative
Roper Brand Appliances
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in
your correspondence.
3. If you need service ...
Contact the dealer from whom you purchased
the appliance or the authorized servicer in your
area. For help finding an authorized servicer in
your area, call our toll-free telephone number
in Step 2.
4. If you are not satisfied with
how the problem was
solved ...
• Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that voices
consumer views at the highest levels of the
major appliance industry.
• Contact MACAP only when the dealer,
authorized servicer and Roper Brand
Appliance warrantor have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
• MACAP will in turn inform us of your action.
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