Whirlpool EBI9MK - Manual (Page 15)

If you need service or assistance,
we suggest you follow these five steps:
!• Before calling for assistance... 2. If you need assistance*...
Performance problems often result from little things
you can find and fix yourself without tools of any kind.
If your refrigerator will not operate:
• Is the electric cord plugged into a live circuit with
proper voltage? (See page 4.)
• Have you checked your home’s main fuses or circuit
breaker box?
• Is the Temperature Control turned ON?
It there Is a rattling or Jingling noise or unfamiliar
sounds:
• Is something on top or behind the refrigerator making
noise when the refrigerator is running?
• New features on your new refrigerator make new
sounds. You may be hearing air flowing from the fans,
timer clicks for the defrosting cycle, or defrost water
draining in the defrost pan.
If your Ice maker will not operate:
• Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
• Is the signal arm ON...In the down position?
• Is the water valve turned on? Is wafer getting to the ice
maker?
It there Is water In the defrost pan:
• This is normal in hot, muggy weather. The pan can
even be half full. Make sure the refrigerator is level so
the pan does not overflow.
If the light does not work:
• Have you checked your home's main fuses or circuit
breaker box?
. • Is the power supply cord plugged into a live circuit
with the proper voltage? (See page 4.)
If a bulb is burned out:
• See instructions for changing light bulbs on page 7.
Only use appliance bulbs.
If the motor seems to run too much:
• Is the condenser, behind the refrigerator, free of dust
and lint?
• On hot days, or if the room is warm, the motor naturally
runs longer.
• If the door has been opened a lot, or if a large amount
of food has been put In, the motor will run longer to
cool down the interior.
Remember: Motor running time depends on different
things; number of door openings, amount of food
stored, temperature of the room, setting of the controls.
And, your new refrigerator may be larger than your
old one so It has more space to be cooled. It also has a
regular freezer Instead of a frozen food compartment.
All this means better refrigeration and may require
more running time than your old one.
Call Whirlpool COOL-LINE' service assistance tele­
phone number. Dial free from anywhere In the U.S.:
1-800-253-1301
and talk with one of our trained Consultants. The Con­
sultants can Instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces­
sary, recommend a qualified service company In your
area.
3. If you need service*...
Whirlpool has a nationwide network
of franchised TECH-CARE” service
companies.
TECH-CARE service
technicians are trained to fulfill the
product warranty and provide after­
warranty service, anywhere in the United States. To lo­
cate TECH-CARE service in your area, call our COOL­
LINE service assistance telephone number (see Step 2)
or look in your telephone directory Yellow Pages under:
APPLIA NCES - HOUSEHOLD-
MAJOR - SERVICE & REPAIR
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 MAPLE .................... 999-9
OR
ELECTRICAL APPUANCES -
MAJOR - REPAIRING A P ARTS
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 MAPLE .................... 999-9999
OR
W ASHIN G MACHINES. DRYERS
& IRONERS - SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 MAPLE .................... 999-9999
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul­
tants, or if you prefer, write to:
Mr. Robert Staniey
Division Vice President
Whiripool Corporation
2000 US-33, North
Benton Harbor, Ml 49022
5. If you need FSP®'
replaeement parts*...
FSP" is a registered trademark of Whirlpool Corpora­
tion for quality parts. Look tor this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer to
Step 3 above or coil the Whirlpool COOL-LINE service
assistance number in Step 2.
*lf you must call or write, please provide: model
number, serial number, date of purchase, and a com­
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
15