Canon HC-4200 - Manual (Page 70)

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Due to today's rapidly changing personal computer environment, we have placed
troubleshooting information in a variety of places to ensure that the most accurate
information possible is available. The best place to find current information is through
our on-line support services and through our Fax Retrieval System. On-line services
include the World Wide Web and our BBS, and CompuServe. On-screen services
include the Visual Guide, which includes visual images, and Canon's Super Solver,
which includes questions and answers to most problems you may have.
This chapter contains very basic information to help you solve printer problems. It
describes how to use Canon's various support services, covers a few basic problems,
and describes how to clear a paper jam. For complete problem solving information,
be sure to use the Super Solver and our other support services.
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This section describes where to look for help. For information on the numbers for
these services, see Getting Help From Canon (page 1-4).
{ If you have an operational problem:
z Try to solve it using the Super Solver.
z Look through the Visual Guide for related information.
{ If you have a need for a unique printer driver:
z Contact Canon through the Web, its BBS, or CompuServe.
{ If you are an MS-DOS user (and do not have Windows):
z Use Canon's Fax Retrieval system to obtain information regarding how
to use the printer with your MS-DOS application.
{ If you have a hardware problem:
z Call the Customer Care Center.
{ If you do not have a CD drive:
z Call the Customer Care Center to order Canon's Super Solver and Color
Advisor on diskette.
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Before contacting Canon, identify your printer problem and make sure you have the
following information.
{ Product Name -- BJC-4200
{ Serial Number
{ Place of Purchase
{ Nature of Problem
{ Steps you have taken to solve the problem and the results