Compaq V300 User Manual

Page 65

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Troubleshooting

2-29

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: David Calvert Saved by: The Integrity Group Saved date: 10/26/00 11:45 AM

Part Number: 128679-006 File name: Ch02

Table 2-15

continued

Problem

Possible Cause

Solution

Modem does not dial
correctly.

Telephone number is
not entered correctly
in the modem’s
dialing software.

■

Make sure the
telephone number you
dialed is correct if you
are using the dialing
directory or the
terminal mode.

■

Dial 1 if using dialing
long distance.

■

The other line could
be busy or not
answering. Try again
later.

■

Make sure call waiting
is disabled.

■

The modem may not
recognize an
international dial tone.
Try the ATX3DT
command and the
telephone number.

Characters are
garbled/transfer rates
are slow.

There is noise in the
telephone line.

■

Check your telephone
and modem cable
connections. If they
are a little loose, they
can cause noise on
the line.

■

Check with your local
telephone company
for a phone line filter.

Continued

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