Canon DR-6010C - Manual (Page 52)

48 Troubleshooting
Problem The scanner is not ON.
Solution Check to see if the scanner is ON. If the scanner is not ON,
shut down the PC, then turn the scanner ON first, and then
the PC.
Problem The SCSI card is not compatible with the scanner.
Solution Use a recommended SCSI card.
✘ Scanning Is Not Performed
Check the following if the scanner does not scan an image even though
the scanning operation is performed:
• Has the application software been installed correctly? Has the
application software been set up correctly?
• Is there a problem in the PC system?
IMPORTANT
• If documents are not scanned normally even if the scanner setup
is OK, a probable cause is that the scanner driver or application
software is not running correctly. Re-install the scanner driver or
application software.
• When system errors result in the scanner not functioning at all,
turn OFF the scanner and wait at least ten seconds before turning
it ON again. If the error continues to occur, restart the computer.
• When scanning continues, make sure that the last document
scanned was scanned correctly.
✘ Slow Scanning Speed
The following problems might cause the scanning speed to be slow.
Problem Other applications are running in the background on
your PC.
Solution Quit all other applications that are running.
Problem Resident applications, such as anti-virus software, are
draining memory resources.
Solution Quit all resident applications.