Warranty, Warranty term, What is covered – Giga Tent BT 014 User Manual
Page 8: What is not covered, What will do: how to obtain warranty service, Repairs, Replacement parts
If after inspection we find that a product failed due to a manufacturing or material defect,we will repair or
replace the product, at our option, without charge.
Warranty Term :
5 years from the date of purchase
What Is Covered:
Warrants to the original purchaser that its products are free from defects in material and workmanship.
What Is Not Covered:
Shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use(e.g.,
Ultraviolet(UV)light damage on tents, exhausted zippers), or defects caused by accident, abuse, alteration,
animal attack, storm damage, misuse or improper care.
What Will Do:
How To Obtain Warranty Service :
Return the product, freight prepaid, to the
Customer service department. For return authorization
e-mail our office and obtain an Authorization number, Authorization numbers are valid for 30 days from the
date of issuance, and must be obtained within 30 days of ship date. Returns will be handled in timely matter
Collect shipments or shipments without return authorization will not be accepted.
If your Product needs service or repair due to normal wear and tear, animal attack, accident or some other
reason that is not covered under the warranty we will provide the necessary service for a reasonable charge,
plus shipping and handling. We require that products accepted for any repair
be properly cleaned
according to our recommended care instructions. Please send your product or component that requires
repair (e.g. tent fly), postage prepaid, along with a description of what needs attention.
Replacement parts may be ordered with consumer service at 1- 877 - TENTS 01 (873-8601)
We accept Visa Master Card and American express.