Intek 100 User Manual

Page 16

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MODEL100 REV D.wpd

SECTION 5

!

CUSTOMER SERVICE

Intek's corporate philosophy is to solve our customer's difficult flow measurement problems. This
means that each instrument is custom configured and calibrated for the application. When you purchase
a Rheotherm instrument you also receive Intek's outstanding customer service. For sales or product
service, call your local representative or Intek directly at (614) 895-0301, 8AM to 5PM EST/EDT
weekdays or fax us anytime at (614) 895-0319. E-mail inquiries should be sent to

sales@Intekflow.com

or

techsupport@Intekflow.com. Our customer service staff will provide assistance promptly.

5.1 QUESTION ON EXISTING HARDWARE

To allow us to help you more quickly, please have the serial number of the equipment available before
you call.

5.2 TROUBLE SHOOTING

If you have reviewed SECTION 4.4 TROUBLE SHOOTING and have questions, please call our
experienced engineers for assistance. In many cases we can solve a problem over the phone. Please
provide as complete a description as possible of the problems encountered.

5.3 FACTORY AND FIELD SERVICE

If you request field service, Intek has experienced engineers available to meet your needs. Many of the
repairs or recalibrations will require returning the instrument to the factory. If a problem cannot be
solved over the phone, with your help, we will determine if factory service or field service will be the
best solution.

To request factory service, a Return Material Authorization (RMA) and purchase order is required. Our
customer service staff will assist you with the required information to return instruments for service.

5.4 DECONTAMINATION OF EQUIPMENT

For the safety of your personnel and ours, any hardware that has been in contact with potentially
hazardous liquids or gases must be properly decontaminated before shipment to Intek.

5.5 QUESTIONS ON NEW EQUIPMENT

For a new Rheotherm application or any liquid or gas flow measurement need, contact your local
Rheotherm representative or the Intek technical sales department at the above phone/fax numbers. Our
staff will be pleased to answer all questions and provide quotations.

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