Cisco SPA 2100 - Manual (Page 5)

5
Troubleshooting
ISSUE SOLUTION
No Dial Tone Check all connections to the NationPhone Router & Phone Adapter. Make sure that
the green
light on the NationPhone Router & Phone Adapter blinks only when the
phone is off hook. If not, ensure that you have an Internet connection. Reboot your
equipment.
Phone Does Not
Ring Check all connections to the NationPhone Router & Phone Adapter. Make sure the
ring volume on the phone is properly adjusted.
Reboot your equipment.
Fast Busy
Signal Reboot your equipment.
Can’t Enable
DHCP
(Windows 2000,
Me, NT) Select Start in the Windows task bar. Then select Settings, Control Panel, the
Network icon, and the Ethernet Adapter icon (or Local Area Connection). Then
select [Properties]. Select Internet Protocol (TCP/IP). Write down all of the
information provided in the window. Select Obtain an IP address automatically to
enable DHCP. Close all windows and reboot the computer.
Can’t Enable
DHCP
(Windows 95, 98)
Select Start in the Windows task bar. Then select Settings, Control Panel, and the
Network icon. Select the Configuration tab.Select TCP/IP in the list of network
components. Select the appropriate adapter associated with your computer’s
Ethernet adapter. Select Properties and write down all of the information in the
TCP/IP window that appears. Select Obtain an IP address automatically to enable
DHCP. Close all windows and reboot the computer.
Can’t Enable
DHCP
(Windows XP)
Select Start in the Windows task bar. Select Control Panel. Then select the
Network Connections icon (in Classic View), or select Network and Internet
Connections and then Network Connections (in Category View). Right click on the
Local Area Connection icon. Then select Properties, Internet Protocol (TCP/IP) and
then Properties. Write down all of the information provided in the window.
Select the General tab of the Internet Protocol (TCP/IP) Properties window. Then
select Obtain an IP address automatically and Obtain DNS server address
automatically. Select the Alternate Configuration tab and make sure that Automatic
private IP address is selected. Select the General tab again and select [Advanced].
In the Advanced TCP/IP Settings window, ensure that DHCP enabled is selected in
the IP address section of the IP Settings tab. Do not check any settings in the
Default gateways and Automatic metric box sections.
USB vs.
Ethernet Port If your broadband provider requires a USB connection instead of Ethernet, you
must purchase a USB to Ethernet converter to connect to the NationPhone Router
& Phone Adapter. Most DSL/Cable modems permit use of only one port at a time,
either the USB or Ethernet Port. The NationPhone adapter should be connected to
the Ethernet port from the DSL/Cable Modem via the adapater's WAN port and
your PC connected to the adapter's LAN port. Use the USB port only if connecting
to the adapter's WAN port with a USB to Ethernet Converter.