Cisco OL-18613-01 - Manual (Page 16)

19-16
Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition
OL-18613-01
Chapter 19 Do Not Disturb
Troubleshooting the Do Not Disturb Feature
where
• a equals 0 (DND off) or 1 (DND on)
• b equals 1 (DND ringer-off option, 1 indicates ringer-off)
• d equals 1 (disable ringer), 2 (flash only), or 5 (beep only)
Troubleshooting Phones That Are Running SIP
Use the following information to troubleshoot phones that are running SIP:
• debugs: sip-dnd, sip-messages, dnd-settings
• show: config, dnd-settings
• Sniffer traces
Troubleshooting Phones That Are Running SCCP
Use the following information to troubleshoot phones that are running SCCP:
• debug: jvm all info
• Sniffer traces
Troubleshooting DND Errors
Table 19-4 shows symptoms and actions for DND troubleshooting.
Table 19-4 DND Troubleshooting Symptoms and Actions
Symptom Actions
DND feature key does not display • Check the Cisco Unified Communications Manager
version and ensure that it is 6.0 or above.
• Verify the button template for this phone has the DND
feature key.
• Capture a sniffer trace and verify that the phone gets
the correct button template.
• Verify that the phone is running an 8.3(1) and above
load.
DND softkey does not display • Check the Cisco Unified Communications Manager
version and ensure that it is 6.0 or above.
• Verify the softkey template for this phone has DND.
• Capture a sniffer trace and verify that the phone gets
the correct softkey template.
• Verify that the phone is running an 8.3(1) and above
load.