Troubleshooting – Philips Casque stéréo Bluetooth User Manual
Page 20
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Troubleshooting
Problem
Possible cause
Solution
Bluetooth headset does
not
switch
on.
Battery is very iow.
Charge your Bluetooth
headset
No connection to mobile
phone.
Bluetooth disabled.
Enable Bluetooth on your
mobile phone and turn
die headset on.
Mobile phone
cannot
find
headset
Headset may not be in
pairing mode. (Pairing
mode lasts for 3 min.)
Put your headset in
pairing mode as
described above.
Pairings may have been
reset or headset has been
previously paired with
other device.
Start the pairing process
as describe above.
Redialing does not work.
Your mobile phone may
not support this feature.
Voice dialing does not
work.
Your mobile phone may
not
support this feature.
The headset is connected
to the Bluetooth stereo
enabled phone, but music
will play on phone only.
Phone may have option to
listen to music via speaker
or headset
Check your phones user
guide
on how to transfer
the music to the headset
(“A/V headset, A2DP
headset Bluetooth Stereo
headset” etc.)
Audio quality when
streaming from
phone
is
very iow.
Phone may not beAlDP
compatible and only
support (mono) HSP/HFP.
Check your
phones
compatibility.