ZTE Grand X Plus User Manual
Page 169
169
Problem
Possible causes
Possible solution
Cannot turn
your phone
on
Battery power has been
depleted.
Recharge the phone’s
battery.
micro-SIM card
malfunction or damage
Take the micro-SIM card
to your service provider
for testing.
micro-SIM card inserted
improperly
Insert the micro-SIM
card properly.
micro-SIM
card error
Debris on the micro-SIM
card contacts
Use a soft, dry cloth to
clean the micro-SIM
card contacts.
The micro-SIM card is
invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service area
with your service
provider.
Unable to
connect to
the network
The signal is poor.
Move to an open space,
or if you are inside a
building, move closer to
a window.
Cannot
answer
incoming
calls
You have activated the
Call barring feature.
Disable this feature. See