K-Edge K13-400 - Manual (Page 7)

Troubleshooting:

Camera mounting bolt is tight but camera itself is still loose (i.e. rotates/pitches easily).
o
Check that the camera mounting bolt is installed in the right direction (see initial note in 'Installation Steps' section).
***If the bolt is installed incorrectly the bolt will 'bottom-out' and the head of the bolt will 'strip-out' or break while the
camera is installed but the camera will not have its pitch locked.
 GO BIG handlebar mount isn’t evenly mounted on handlebars.
o Check the clamp bolts for proper torque.
o Check the clamp bolts for spacing between the clamp halves to ensure the clamp is equally torqued on both bolts.
o Check that the clamp is not mounted on a tapered portion of the handlebars.
 Camera won’t adjust direction when using the saddle mount.
o
Check the positioning of the saddle mount for contact between the saddle and camera.
If there is contact, adjust the saddle mount further down the rails.
Support/Contact:
If problem(s) still persist after troubleshooting, please contact K-Edge Support for further assistance at [email protected]
immediately. Please be sure to include your full name, phone number, K-Edge product purchased, brand and model of bike,
crankset with ring sizes, front derailleur, cassette size (if applicable), rear derailleur (if applicable) and a brief description of your
problem.