Customer assistance information, Information -1 – Cadillac 2010 Escalade User Manual

Page 579

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Section 9

Customer Assistance Information

Customer Assistance and Information . . . . . . . . . . . 9-2

Customer Satisfaction Procedure . . . . . . . . . . . . . . . 9-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Customer Assistance for

Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . 9-6

Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 9-6
GM Mobility Reimbursement Program . . . . . . . . . . . 9-7
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-8
Scheduling Service Appointments . . . . . . . . . . . . . 9-11
Courtesy Transportation Program . . . . . . . . . . . . . . 9-11
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 9-13

Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 9-16

Reporting Safety Defects to the

United States Government . . . . . . . . . . . . . . . . . . 9-16

Reporting Safety Defects to the

Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 9-16

Reporting Safety Defects to General Motors . . . 9-17
Service Publications Ordering Information . . . . . 9-17

Vehicle Data Recording and Privacy . . . . . . . . . . . . . 9-18

Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 9-19
OnStar

®

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20

Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-20
Radio Frequency Identification (RFID) . . . . . . . . . 9-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 9-20

9-1

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