Cary Audio Design HD Surround Sound Processor Cinema 11a - Manual (Page 51)

SERVICE AND CARE
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CARE AND CLEANING
The cabinet housing and front panel of the Cinema 11a may be cleaned with a soft cloth and
Windex or a window cleaner. The frequency of cleaning will be governed by how many hours the
Cinema 11a is operated and by operating environment cleanliness.
FACTORY SERVICE
Careful consideration has been given to the design of your Cinema 11a processor to keep
maintenance problems to a minimum. Any problems or requests for service should be referred to
our Customer Service Department at 919-355-0010. DO NOT return the Cinema 11a to the
factory without a return authorization number (RA) from the Customer Service Department.
Cary Audio Design will assume no responsibility if the shipping company refuses to pay for
damage due to your improper packing or lack of insurance should the unit be lost or damaged in
shipment. Please retain and always use the original shipping carton for shipping the player.
NON-WARRANTY REPAIRS
Cary Audio Design will provide repair service for its products charging on a time and expense
basis. At this time, the standard non-warranty service bench fee is $125, with all parts used for
repair charged extra. This may change and is not a quote for service. Please call us at 919-355-
0010 for more information about out-of-warranty service and repair fees.
CAUTION - Never remove or insert the back panel AC plug when the unit is on or the
AC cord is plugged into the wall.