phil&teds T2 travel cot - Manual (Page 8)

rights remedies
Improper use (including but not limited to): abnormal
use; not following instructions; child left unattended;
safety harness not used; excessive load; transport
damage i.e. airline or cargo damage.
Customer costs within warranty. The customer is
responsible for any inwards freight charge to return
the product to the manufacturer, or its representative,
for warranty and or service.
Customer costs outside of warranty. Where proof
of purchase is not provided or the product is outside
of the one year period, the manufacturer (or agent)
reserves the right to charge a service fee and/or
charge for parts replaced/repaired. A return freight
charge may apply.
Exclusions. Any consequential loss or damage to
any person or property resulting directly or indirectly
from use of the product.
Who do I contact? Please discuss any warranty or
service queries with your store of purchase. You will be
required to show proof of purchase. They will inform
you of the next step.
* The consumer may have additional rights in some countries
our warranty and service policy
We want to give owners confidence in the
quality of our products. They are warranted against
defects in materials and workmanship for one year
from the date of purchase.
If the product has a manufacturing fault we will
repair it free of charge. If it's not practical to repair
it we will, at our discretion, replace the part in
question*. If the product fails due to wear and tear,
accident, neglect or negligence, or is outside the
one year warranty, we will happily repair it for
a reasonable charge.
details of warranty
Who is covered? The original purchaser
buying new product from an authorised dealer.
Proof of purchase is required.
What is covered? Workmanship or materials that
are deemed faulty, providing the T 2 has, at all times,
been used in normal conditions and been properly
maintained in accordance with the instructions.
What is not covered? Second hand product.
Modified product. Poorly maintained product.
Normal wear, fading and fabric cuts.