Pro Boat PRB3150 - Manual (Page 13)

13
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been
started, you must contact Horizon directly. This
will enable Horizon to better answer your questions
and service you in the event that you may need
any assistance. For questions or assistance, please
direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to a
service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the
rigors of shipping without additional protection.
Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives
and is accepted at our facility. A Service Repair
Request is available at www.horizonhobby.
com on the “Support” tab. If you do not have
internet access, please include a letter with your
complete name, street address, email address
and phone number where you can be reached
during business days, your RMA number, a list of
the included items, method of payment for any
non-warranty expenses and a brief summary of
the problem. Your original sales receipt must also
be included for warranty consideration. Be sure
your name, address, and RMA number are clearly
written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are
at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item
for repair you are agreeing to payment of the
repair without notification. Repair estimates are
available upon request. You must include this
request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return
freight. Please advise us of your preferred method
of payment. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. If you
choose to pay by credit card, please include your
credit card number and expiration date. Any
repair left unpaid or unclaimed after 90 days will
be considered abandoned and will be disposed of
accordingly. Please note: non-warranty repair is
only available on electronics and model engines.
United States
Electronics and engines requiring inspection or
repair should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
USA
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
USA
Please call 877-504-0233 or e-mail us at
[email protected] with any
questions or concerns regarding this product
or warranty.
Warranty Services