Pro Boat PRB3375 - Manual (Page 19)

19
Questions, Assistance, and Repairs
Your local hobby store and/or place of
purchase cannot provide warranty support
or repair. Once assembly, setup or use of
the Product has been started, you must
contact Horizon directly. This will enable
Horizon to better answer your questions and
service you in the event that you may need
any assistance. For questions or assistance,
please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll
free to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or
repaired, please call for a Return Merchandise
Authorization (RMA). Pack the Product
securely using a shipping carton. Please
note that original boxes may be included,
but are not designed to withstand the rigors
of shipping without additional protection.
Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise
until it arrives and is accepted at our facility.
A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab.
If you do not have internet access, please
include a letter with your complete name,
street address, email address and phone
number where you can be reached during
business days, your RMA number, a list
of the included items, method of payment
for any non-warranty expenses and a brief
summary of the problem. Your original sales
receipt must also be included for warranty
consideration. Be sure your name, address,
and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt verifying the
proof-of-purchase date. Provided warranty
conditions have been met, your Product will
be repaired or replaced free of charge. Repair
or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed and
payment will be required without notification
or estimate of the expense unless the
expense exceeds 50% of the retail purchase
cost. By submitting the item for repair
you are agreeing to payment of the repair
without notification. Repair estimates are
available upon request. You must include
this request with your repair. Non-warranty
repair estimates will be billed a minimum
of ½ hour of labor. In addition you will be
billed for return freight. Please advise us of
your preferred method of payment. Horizon
accepts money orders and cashiers checks,
as well as Visa, MasterCard, American
Express, and Discover cards. If you choose
to pay by credit card, please include your
credit card number and expiration date.
Any repair left unpaid or unclaimed after
90 days will be considered abandoned and
will be disposed of accordingly. Please note:
non-warranty repair is only available on
electronics and model engines.
Warranty Services