Ram Trucks 2011 Chassis Cab - Warranty Manual - Manual (Page 33)

7. How to Deal with Warranty
Problems
7.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by
your dealer’s sales or service departments. That’s
why you should always talk to your dealer’s service
manager or sales manager first. But if you’re not
satisfied with your dealer’s response to your
problem, Chrysler Group LLC (
ЉChryslerЉ) recom-
mends that you do the following:
Step 1:
Discuss your problem with the owner
or general manager of the dealership.
Step 2:
If your dealership still can’t resolve the
problem, contact the Chrysler Customer Assis-
tance Center. You’ll find the address in section
7.2.
B. What Chrysler Will Do
Once you have followed the two steps de-
scribed in 7.1(A), a Chrysler representative at
Chrysler headquarters will review your situation.
If it’s something that Chrysler can help you
with, Chrysler will provide your dealer with all
the information and assistance necessary to
HOW TO DEAL WITH WARRANTY PROBLEMS
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