Ram Trucks 2011 Chassis Cab - Warranty Manual - Manual (Page 34)

resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler’s position.
C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for residents
of other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and you
live in Arkansas, Idaho, Kentucky or Minnesota
ONLY, you can contact the Chrysler Group LLC
Customer Arbitration Process in your area.
You may obtain a brochure describing Chrysler
Group LLC’s Customer Arbitration Process, including
an application, by calling 1-866-726-4636. This service
is strictly voluntary, and you may submit your dispute
directly to the Customer Arbitration Process (CAP) at
no cost. The CAP is administered by an independent
dispute settlement organization and may be contacted
in writing at the following address:
National Center for Dispute Settlement
Chrysler Group LLC
Customer Arbitration Process
P.O. Box 727
Mt. Clemens, MI 48046
HOW TO DEAL WITH WARRANTY PROBLEMS
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