Publications ordering, Reporting safety defects in the united states, In canada – Ram Trucks 2013 С/V - User Guide User Manual
Page 130: Customer assistance
PUBLICATIONS ORDERING
• If you are the first registered retail owner of your vehicle, you may obtain one free
printed copy of the Owner's Manual, Warranty Booklet or Radio Manuals on your DVD
by calling 1–866–726–4636 (U.S.) or 1–800–387–1143 (Canada) or by contacting
your dealer.
• Replacement User Guide kits or DVDs or, if you prefer, additional printed copies
of the Owner's Manual, Warranty Booklet or Radio Manuals may be purchased by
visiting www.techauthority.com or by calling 1–800–890–4038 (U.S.) or 1–800–
387–1143 (Canada). Visa, Master Card, American Express and Discover orders are
accepted. If you prefer mailing your order, please call the above numbers for an
order form.
NOTE:
• A street address is required when ordering manuals (no P.O. Boxes).
• The Owner's Manual and User Guide electronic files are also available on the
Chrysler, Jeep, Ram Truck and Dodge websites.
• Click on the “For Owners” tab, select “Owner/Service Manuals”, then select your
desired model year and vehicle from the drop down lists.
REPORTING SAFETY DEFECTS IN THE UNITED STATES
• If you believe that your vehicle has a defect that could cause a collision or cause
injury or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the manufacturer.
• If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems
between you, your authorized dealer and the manufacturer.
• To contact NHTSA, you may either call the Auto Safety Hotline toll free at
1–888–327–4236 (TTY: 1–800–424–9153), or go to http://www.safercar.gov; or
write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
• If you believe that your vehicle has a safety defect, you should contact the
Customer Service Department immediately. Canadian customers who wish to
report a safety defect to the Canadian government should contact Transport
Canada, Motor Vehicle Defect Investigations and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/eng/roadsafety/safedrivers-childsafety-index-53.htm
• French Canadian customers who wish to report a safety defect to the Canadian
government should contact Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/securiteroutiere/
CUSTOMER ASSISTANCE
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