Ram Trucks 2015 3500 - Warranty Manual - Manual (Page 34)

The CAP will need the following information from
you: 1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your vehicle, 3) A brief description of your unresolved
concern, 4) The identity of your servicing / selling
dealer, 5) The date(s) of repair(s) and mileage at the
time, 6) Current mileage, and 7) A description of the
action you expect to resolve your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
• While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler
will ask you to sign a form that contains that settle-
ment. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
• If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealer-
ship near you.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
HOW TO DEAL WITH WARRANTY PROBLEMS
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