Ram Trucks 2015 3500 - Warranty Manual - Manual (Page 35)

• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
• If any action is required on the part of the dealer or
Chrysler you will be contacted within ten (10) days
after the date by which the dealer or Chrysler must act
to determine whether performance has been rendered.
• The entire dispute settlement process will normally
take no longer than 40 days.
• The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.
D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement
vehicle or a refund of the vehicle’s purchase price under
certain circumstances. These laws vary from state to
state. If your state law allows, Chrysler requires that you
first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the Chrysler
Customer Assistance Center at the address in 7.2.
HOW TO DEAL WITH WARRANTY PROBLEMS
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