Welcome to efficient year-round comfort, A warning, Your comfort system – Carrier SYNERGY 38YD User Manual
Page 2: Important facts
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WELCOME TO EFFICIENT
YEAR-ROUND COMFORT
Congratulations on your excellent choice and sound invest
ment in year-round home comfort!
Your new heat pump represents both the latest in engineering 
development and the culmination of many years of experience 
from one of the most reputable manufacturers of comfort 
systems.
Your new unit is among the most energy-efficient and reliable 
heat pump products available today. To assure its dependabil
ity, spend just a few minutes with this booklet now. Learn 
about the operation of your heat pump, and the small amount of 
maintenance it takes to keep it operating at its peak efficiency.
With minimal care, your new heat pump will provide you and 
your family with year-round home comfort—both now and for 
years to come.
A WARNING
Improper installation, adjustment, alteration, service, 
maintenance or use can cause explosion, fire, electrical 
shock, or other conditions which may cause personal injury 
or property damage. Consult a qualified installer, service 
agency or your distributor or branch for information or as
sistance. The qualified installer or agency must use fac
tory-authorized kits or accessories when modifying this 
product.
A WARNING
To prevent personal injury, death, or property damage, be
fore operating your new heat pump, read and follow all in
structions and warnings, including labels shipped with or 
attached to unit.
YOUR COMFORT SYSTEM
Identifying Your System
Thke the time to familiarize yourself with the type of system 
you have. This knowledge will be of use in understanding the 
basic operation of your new heat pump.
The split-system type has an indoor and an outdoor unit, each 
of which contains a coil. These units are interconnected by re
frigerant tubes, as shown in Fig. 1.
Each unit has a rating plate affixed to it. A rating plate provides 
necessary information for specific identification of a unit. You 
should familiarize yourself with the product, model, and serial 
numbers listed on each rating plate.
IMPORTANT FACTS
To better protect your investment and to eliminate unnecessary 
service calls, familiarize yourself with the following facts:
• Your heat pump system should never be operated without a
clean air filter properly installed. Plan to inspect the filter peri
odically. A clogged air filter will increase operating costs and 
shorten the life of the unit.
•
Supply-air and return-air registers should not be blocked.
Drapes, furniture, and toys are some of the items commonly 
found obstructing grilles. Restricted airflow lessens the unit’s 
efficiency and life span.
•
The outdoor unit must have unrestricted airflow. Do not
cover the unit, lean anything against it, or stand upon it. Do not 
allow grass clippings, leaves, or other debris to accumulate 
around or on top of the unit. Maintain a 12-in. minimum clear
ance between the outdoor unit and tall grass, vines, shrubs, etc.
Fig. 1—Typical Split-System Instaliation
• Your multipurpose indoor thermostat is the control center
for your heat pump system. You should familiarize yourself 
with its proper operation. Attempting to control the system by 
other means—for instance, switching the electrical supply 
power ON and OFF-—may cause damage to the unit.
• Thermostat “jiggling” causes rapid-cycling, which is poten
tially damaging to the compressor. Do not move the tempera
ture selector on the thermostat for any reason for at least 5 
minutes after the compressor has shut off.
• During the heating season, never increase the indoor thermo
stat setting more than 1 or 2-degree increments. If larger adjust
ments are made, the supplementary heating source will be 
turned on automatically. Needless use of the supplementary 
heat reduces potential energy savings.
• You may find that you can maintain greater personal comfort
by running the fan continuously. “Air pockets” can form due to 
the structure of the house, placement of registers, etc. These air 
pockets may be too cool or warm for your liking. Continuous fan 
operation minimizes any temperature differences. Also, sys
tems equipped with electronic air cleaners and/or humidifiers 
offer the added benefits of having the air continuously cleaned 
year-round, and humidified during the winter season.
• Your heat pump will remove humidity from your home dur
ing the cooling season. After a few minutes of operation, you 
should be able to see water trickle from the condensate drain of 
the cooling coil. Check this occasionally to be sure the drain 
system is not clogged. Of course, don’t expect to see much drain
age if you live in a very dry environment.
• During the heating cycle, air from your registers may seem
cooler than you might first expect. This is because the air is be
ing delivered at a higher velocity and a more constant flow than 
air supplied by a conventional furnace. Also, your heat pump 
supplies air at 85 to 90°F instead of in sudden bursts of hot air 
as with a conventional furnace. The air may feel cool because it 
is slightly less than your body temperature. However, it is suffi
ciently warm to keep you comfortable.
• Ice or frost will tend to form on the outdoor coil during the
winter heating operation. Your heat pump is designed to auto
matically melt the ice. When in this defrost cycle, it is normal