Sears 71381 - Manual (Page 15)

BEFORE CALLING FOR SERVICE
Save time and money — Check this list before you call for service.
To eliminate unnecessary service calls, first, read all the instructions in this manual carefully. Then, if you have a
problem, always check this list of common problems and possible solutions before you call for service.
If you do have a problem you cannot fix yourself, call your nearest Sears Store or Service Center for help. When
calling, have this manual handy with the model number, the Repair Parts list, model number, serial number and
purchase date.
PROBLEM POSSIBLE CAUSE
DONT CALL FOR SERVICE
UNTIL YOU CHECK
• Cooktop burners and oven
burners do not work
• Gas supply not connected or
not turned on. If using L.P.
gas, tank may be empty.
• To check If the gas is turned on, light the
cooktop burners with a match by follow­
Ing the steps in the Ignition section of this
manual. If the burners do not light, check
the shut-off valve below the llft-up
cooktop (see valve to be sure that it Is In
the open position).
If using L.P.gas, is there any gas In the L.P.
tank?
• Range not properly grounded
or polarized. This can affect
spark Ignition (spark ignition
models only).
• Check installation Instructions.
• See burner ignition section In this manual.
• Controls not set correctly • See the installation Instructions.
• Burners not adjusted properly • Check Installation Instructions
• Cooktop burner does not
work; oven OK
• Soil clogging holes (ports) In
burner or burner assembly
misaligned
• See the removable cooktop burner sec­
tion and the cleaning tips In this manual.
• Improper operation of control • Be sure to push knob in while turning.
• Burners not adjusted properly • See the installation Instructions.
• Foods do not bake properly • Oven not preheated long
enough
• Be sure to preheat:
10 minutes
• Improper rack or pan place­
ment
• Maintain uniform air space around pans
and utensils; see oven cooking section.
• Oven vent blocked or covered • Be sure oven vent (In panel behind
cooktop) Is not blocked.
• Improper temperature set­
ting for utensil used
• Reduce temperature 25 degrees for glass
or dull/darkened pans.
• Recipe not followed • Is recipe tested and reliable?
-
* Improper thermostat calibra­
tion
• Check oven temperature adjustment pro­
cedures (next page).
• Range and oven rack not
level
• Check the Installation Instructions for lev­
eling instructions.
• Using improper cookware • See oven cooking section.
14 NGSER10-2