Cannot access the internet, Cannot access the internet -5 – NETGEAR wndr3700 User Manual
Page 130
RangeMax™ Dual Band Wireless-N Gigabit Router WNDR3700 User Manual
Troubleshooting
8-5
v1.3, October 2009
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
•
Try closing the browser and opening it again, or try a different browser.
•
Make sure that you are using the correct login information. The factory default login name is
admin, and the password is password. Make sure that Caps Lock is off when entering this
information.
If the router does not save configuration changes that you have made, check the following:
•
When entering configuration settings, be sure to click Apply before moving to another screen
or tab, or your changes could be lost.
•
Click Refresh or Reload in the Web browser. The changes might have occurred, but the Web
browser might be caching the old configuration.
Cannot Access the Internet
If you can access your router but you are unable to access the Internet, first determine whether the
router can obtain an IP address from your Internet Service Provider (ISP). Unless your ISP
provides a fixed IP address, your router must request an IP address from the ISP. You can
determine whether the request was successful using the Router Status screen.
To check the WAN IP address:
1. Start your browser, and select an external site such as
http://www.netgear.com
.
2. Access the main menu of the router’s configuration at
.
3. Under Maintenance, select Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not
obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL
modem to recognize your new router by restarting your network, as described in
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the
following:
•
Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, the login name and password might be set incorrectly.