Talkswitch CT.TS005.001101.UK - Manual (Page 139)

A P P E N D I X A 1 3 1
Problem: The Auto Attendant answers calls before any of the extensions ring.
This is a problem for those TalkSwitch users who wish to have their Local
Extensions ring before the Auto Attendant picks up incoming calls.
• Check the ‘Extensions to ring’ column in the Telephone Lines tab in the
‘Call Handling’ folder. The number of rings may be set too low.
Problem: The Auto Attendant is transferring calls to the wrong extension.
• Verify the extension ports your devices (phones, faxes) are attached to.
Problem: The Auto Attendant answers calls, but does not transfer them to
the extensions.
• Make sure your extensions are plugged into the extension ports on the
back panel of TalkSwitch (instead of your telephone wall ports).
• Check your settings in the Auto Attendant page. Are the options
pointing to the correct extensions?
Music on Hold:
Problem: Callers hear the ‘One moment please’ message and then total silence
when the Auto Attendant transfers their call to an extension.
• You have enabled the Music on Hold feature, but have not attached an
audio device to the MUSIC port on TalkSwitch.
• There is a problem with the music source. Check all connections and
power.
Problem: Callers hear only silence when put on hold at an extension.
• You have enabled the Music on Hold feature, but have not attached an
audio device to the MUSIC port on TalkSwitch.
• Make sure you use the ‘Recall’ or ‘Link’ button to put callers on hold. If
you use the ‘Hold’ button on a regular phone, callers will be placed on
hold at the phone itself, and not through TalkSwitch.
Problem: Sometimes callers do not hear Music on Hold.
• Make sure you have a music source connected to the MUSIC port at the
back of each TalkSwitch unit connected to the LAN.