Contacting the technical support group, Transportation – EXFO FPM-300 Power Meter User Manual
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Troubleshooting
27
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact EXFO at
one of the following numbers. The Technical Support Group is available to take your
calls from Monday to Friday, 8:00 a.m. to 7:00 p.m. (Eastern Time in North America).
For detailed information about technical support, visit the EXFO Web site at
.
To accelerate the process, please have information such as the name and the serial
number (see the product identification label), as well as a description of your
problem, close at hand.
You may also be requested to provide the embedded software’s version numbers.
To display the embedded software version:
1. Hold down
(power meter or source)
and press
at the same time. The unit displays the main
software version.
2. [FLS-300 and FOT-300] Press
(source)
to switch
between the main and the source’s software
versions.
Press
to return to normal mode.
Transportation
Maintain a temperature range within specifications when transporting the unit.
Transportation damage can occur from improper handling. The following steps are
recommended to minimize the possibility of damage:
Pack the unit in its original packing material when shipping.
Avoid high humidity or large temperature fluctuations.
Keep the unit out of direct sunlight.
Avoid unnecessary shocks and vibrations.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224