11 troubleshooting, Solving common problems – EXFO FG-750 User Manual
Page 297

Fiber Guardian
283
11 Troubleshooting
Solving Common Problems
Problem
Possible Cause
Solution
The unit has restarted
unexpectedly.
There was a problem
with the host while
you were working or
at startup of the unit.
There was a problem
with the companion.
There has been a
power failure.
Any problem that could
have occurred should be
solved once the unit has
restarted.
If the problem persists,
contact EXFO.
You have waited 10 minutes
after starting the installation of
the Platform package, but you
are still unable to connect to the
Host Web UI.
There was a problem
during the installation
process.
Try restarting the unit
manually (by pressing the
button on the front panel),
ensure that the Host Web
UI is accessible, and that
the right version has been
installed properly.
If the new version has not
been installed, try
reinstalling the Platform
package.
If you are not able to
reconnect to the Host Web
UI or if the new package
cannot be installed,
contact EXFO.