Document Outline

• 1.  How to Use This Manual
  • 1.1.  Audience
  • 1.2.  Product Terminology
  • 1.3.  PBX Models Covered in This Manual
  • 1.4.  Documentation Conventions
  • 1.5.  Dialogic® Voice Hardware Covered by This Manual
    • 1.5.1.  Dialogic® Voice Hardware Model Names
  • 1.6.  When to Use This Manual
  • 1.7.  How This Manual Is Organized
• 2.  Introduction to PBXs and KTSs
  • 2.1.  Supervised Call Transfer
  • 2.2.  Blind Call Transfer
  • 2.3.  Caller ID
  • 2.4.  Called Number ID
  • 2.5.  Positive Disconnect Supervision
  • 2.6.  In-Band Signaling
  • 2.7.  Out-of-Band Signaling
  • 2.8.  Read Display Messages
  • 2.9.  “Pressing” Keys
  • 2.10.  Message Waiting Indication
  • 2.11.  Automated Attendant
• 3.  PBX Integration Overview
  • 3.1.  Voice Features Supported
  • 3.2.  PBX Integration Features Supported
    • 3.2.1.  Dialogic® Unified API
  • 3.3.  Dialogic® PBX Integration Board Description
    • 3.3.1.  Features
    • 3.3.2.  Functional Description
    • 3.3.3.  Configurations
    • 3.3.4.  Software Support
• 4.  PBX Systems
  • 4.1.  Avaya Definity PBXs
    • 4.1.1.  Avaya Switch Programming Requirements
      • Port Number Settings
      • Message Waiting Light Settings
      • Caller ID Requirement
    • 4.1.2.  Using the Dialogic® PBX Integration Board
    • 4.1.3.  Programmable Feature Keys
      • Reading LED Indicators
      • Example
      • Pressing Feature Keys
    • 4.1.4.  Avaya Function Keys
      • Pressing Function Keys
    • 4.1.5.  Display Keys
      • Pressing Display Keys
    • 4.1.6.  Alphanumeric Display
      • Example
      • Called/Calling Number ID (within the PBX)
      • Example
    • 4.1.7.  Setting the Message Waiting Indicator
      • MWI On
      • MWI Off
    • 4.1.8.  Transferring a Call
      • Initiating the Transfer
      • Completing the Transfer
      • Aborting the Transfer
      • Example
  • 4.2.  Siemens ROLM PBX
    • 4.2.1. Siemens ROLM Programming Requirements
      • For ROLM CBX 9006 PBX or ROLM integration on the Hicom 300
      • For ROLM CBX 9005 PBX
    • 4.2.2.  Using the Dialogic® PBX Integration Board
    • 4.2.3.  Programmable Feature Keys
      • Reading LED Indicators
      • Example
      • Pressing Feature Keys
    • 4.2.4.  Alphanumeric Display
      • Example
      • Called/Calling Number ID (within the PBX)
      • Example
    • 4.2.5.  Setting the Message Waiting Indicator
      • MWI On
      • MWI Off
    • 4.2.6.  Transferring a Call
      • Initiating the Transfer
      • Completing the Transfer
      • Aborting the Transfer
      • Example
  • 4.3.  Siemens Hicom PBX
    • 4.3.1. Siemens Hicom Programming Requirements
      • Siemens Hicom 150
      • Siemens Hicom 300
    • 4.3.2.  Using the Dialogic® PBX Integration Board
    • 4.3.3.  Programmable Feature Keys
      • Reading LED Indicators
      • Example
      • Pressing Feature Keys
    • 4.3.4.  Alphanumeric Display
      • Example
      • Called/Calling Number ID (within the PBX)
      • Example
    • 4.3.5.  Setting the Message Waiting Indicator
      • MWI On
      • MWI Off
      • Example
    • 4.3.6.  Transferring a Call
      • Initiating a Transfer
      • Completing a Transfer
      • Aborting a Transfer
  • 4.4.  Mitel Superswitch PBXs
    • 4.4.1.  Mitel Superswitch Programming Requirements
      • PBX-Side Programming
      • Phone-Side Programming
    • 4.4.2.  Using the Dialogic® PBX Integration Board
    • 4.4.3.  Programmable Personal Keys for Mitel Superset Emulation
      • Reading LCD Line Indicators
      • Example
      • Pressing Personal Keys
    • 4.4.4.  Function Keys
      • Pressing Function Keys
    • 4.4.5.  Display (Soft) Keys
      • Mitel Superset 420 Phone with SX-50 PBX
      • Example
      • Mitel Superset 420 or 430 Phone with SX-200 or SX-2000 PBX
    • 4.4.6.  Alphanumeric Display
      • Example
      • Called/Calling Number ID (within the PBX)
      • Example
    • 4.4.7.  Setting the Message Waiting Indicator
      • MWI On
      • MWI Off
    • 4.4.8.  Transferring a Call
      • Initiating the Transfer
      • Completing the Transfer
      • Aborting the Transfer
  • 4.5.  Nortel Norstar and Nortel BCM
    • 4.5.1.  Nortel Norstar Programming Requirements
      • Nortel Norstar Programming Requirements for DR5
      • Nortel Norstar Programming Requirements for MICS and CICS
        • DID Target Line Programming Requirement (MICS only)
        • Step 1: Clear Memory
        • Step 2: Install the DID Trunk Card
        • Step 3: Program the Target Line
        • Step 4: Assign the Target Line to the Extension
      • Memory Key Programming
    • 4.5.2.  Nortel BCM Programming Requirements
    • 4.5.3.  Using the Dialogic® PBX Integration Board
    • 4.5.4.  Programmable Memory Keys
      • Reading LCD Indicators
      • Example
      • Pressing Memory Keys
    • 4.5.5.  Display Keys
      • Reading Display Key Prompts
      • Example
      • Pressing Display Keys
    • 4.5.6.  Alphanumeric Display
      • Example
      • Called/Calling Number ID (within the PBX)
      • Example
    • 4.5.7.  Setting the Message Waiting Indicator
      • MWI On
      • MWI Off
      • Example
    • 4.5.8.  Transferring a Call
      • Call Transfer Method 1 - & Transfer
        • Initiating the Transfer
        • Completing the Transfer
        • Aborting the Transfer
      • Call Transfer Method 2 - Display Key Press Transfer
        • Initiating the Transfer
        • Completing the Transfer
        • Aborting the Transfer
      • Call Transfer Method 3 - Memory Key Press Transfer
        • Initiating the Transfer
        • Completing the Transfer
        • Aborting the Transfer
    • 4.5.9.  Called ID on Forwarded Calls
  • 4.6.  Nortel Meridian 1
    • 4.6.1.  Nortel Meridian 1 Programming Requirements
    • 4.6.2.  Using the Dialogic® PBX Integration Board
    • 4.6.3.  Programmable Feature Keys
      • Reading LCD Indicators
      • Example
      • Pressing Feature Keys
    • 4.6.4.  Alphanumeric Display
      • Example
      • Called/Calling Number ID (within the PBX)
      • Example
    • 4.6.5.  Setting the Message Waiting Indicator
      • MWI On
      • MWI Off
    • 4.6.6.  Transferring a Call
      • Initiating the Transfer
      • Completing the Transfer
      • Aborting the Transfer
  • 4.7.  NEC NEAX 2000/2400 PBXs and Electra Elite KTS
    • 4.7.1.  NEC Programming Requirements
      • NEAX 2400 IMS and NEAX 2000 IVS, IVS2, and IPS Programming Requirements
        • Transfers:
        • Message Waiting Indicator (MWI):
    • 4.7.2.  Using the Dialogic® PBX Integration Board
    • 4.7.3.  Flexible Line Keys
      • Reading LCD Indicators on Flexible Line Keys
      • Example
      • Pressing Flexible Line Keys
    • 4.7.4.  Function Keys
      • Reading LCD Indicators on Function Keys
      • Example
      • Pressing Function Keys
    • 4.7.5.  MIC and ICM LED Indicators
      • Reading MIC and ICM LED Indicators
      • Example
    • 4.7.6.  Alphanumeric Display
      • Example
      • Called/Calling Number ID (within the PBX)
      • Example
    • 4.7.7.  Setting the Message Waiting Indicator
      • MWI On
      • MWI Off
      • Reading the State of the PBX Integration Board MWI Indicator
      • Example
    • 4.7.8.  Transferring a Call
      • Initiating the Transfer
      • Completing the Transfer
      • Aborting the Transfer
    • 4.7.9.  Primary Appearance Location Note