MOCET IG7600 Auto Attendant & Voicemail - Manual (Page 3)

IG7600 Auto Attendant & Voicemail
Summary
The IG7600 Auto Attendant can greatly enhance business productivity by
providing either a full-time automated attendant to handle all incoming system
calls or part-time automated attendant to handle overflow traffic. The Voice
Mail Module provides up to 16 hours recording time that are shared by all
extensions. The system can handle four simultaneous calls
1 Function
1.1 Auto Attendant Functions
The Auto Attendant provides an incoming caller with a customized welcome
greeting and specific prompts that will describe the options available to the
caller.
A. AA Service Mode
The Auto Attendant supports 3 different Service Mode: Working, Holiday
and Temporary; each Service Mode plays the different Greeting
Messages.
At Working mode, it follows the working time setting to play the greeting.
- “Working Time”: it’s to program the working time per weekday. If
the current time is in the programming Time, it plays Day Greeting
message. If the current time is out of the programming time, it
plays Night Greeting message.
- ”Lunch Break Time”: It will be applied on Day time only. It plays
Lunch Greeting message.
- “Holiday”: It allows you to configure 20 off-duty holidays on
“Holiday” mode. On-duty holiday will be seen as “Working” time.
At Holiday mode, it plays Holiday Greeting message always.
At Temporary mode, it plays Temporary Greeting message. If the
greeting message does not exist, it follows Working mode to play the
Greeting messages.
The system administrator can change the Service Mode remotely.
Please refer 1.3.A (“Change the Greeting Mode”)
B. AA Service Menus
Support 10 AA menus that can answer calls. Each Menu supports to
have 5 Greeting messages: Day, Night, Lunch, Holiday and Temporary.
AA menus can be programmed to answer calls from specific DID
numbers and trunks.
- Answering Position of every trunk.
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