Vortech 1996-1998 Ford 4.6L Mustang Cobra - Manual (Page 4)

WARRANTY/REPAIR PROCEDURE
FORCEPOWER ® PARTS Basic Limited Warranty
Vortech Forecepower parts carry a ninety (90) Day LIMITED WARRANTY from the date of purchase
from your dealer or Vortech. The part(s) must be used in the manner intended by Vortech. Any
component found to be defective in either material or workmanship, will be replaced or repaired at
our option, at no charge to the customer. This warranty does not included any part that is used for
racing. This warranty is nontransferable and is extended to original purchasers residing within
the United States or Canada only. The warranty excludes hoses and sleeves, as well as all electronic
support components manufactured by any other company.
Vortech Engineering, Inc. agrees to honor any warranty claim at its sole discretion and only after
inspection by Vortech engineers at the Vortech factory. No warranty will be honored if any
Forcepower part being submitted for inspection is found to have been tampered with, improperly
installed, or mishandled in any way. Claims for freight damage must be held against the freight
company. NOTE: THE DURATION OF ANY AND ALL WARRANTIES ON FORCEPOWER PARTS ARE
LIMITED TO THE NINETY (90) DAY DURATION OF THE EXPRESS WARRANTY. IN NO EVENT WILL
VORTECH BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
If you require any additional details regarding Vortech warranties, please call at (805) 247-0226,
M - F, 8:00-4:30 Pacific Standard Time.
If the product should fail within the ninety (90) day warranty period as outlined above, follow the procedures below:
1. Phone Vortech directly (805) 247-0226 and be prepared with the following information:
A. Copy of the invoice on which the part was purchased.
B. Year, make, model, vehicle mileage and engine specifications of vehicle on which the part is installed.
C. Description of perceived problem.
D. Mileage on Voretch product(s) - if applicable.
2. Once the information is given to Vortech as outlined in Warranty/Repair Procedure item 1 above, Vortech will either:
A. Issue you a RETURN AUTHORIZATION NUMBER, or
B. Offer suggestions to aid you in additional troubleshooting.
NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER APPEARING ON THE OUTSIDE OF THE RETURN CARTON.
3. Once you are assigned a RETURN AUTHORIZATION NUMBER, you must box and carefully “safety package” the Vortech product(s) being returned. “Safety package”
means to pack each product within the box in such a way so that it will not hit other product(s) components, or the side of the box during shipping. The box must be
strong enough to easily hold the weight of the product(s) plus the packaging and sturdy enough to maintain its shape during shipping.
CLEARLY MARK THE RETURN AUTHORIZATION NUMBER IN 2” HIGH ALPHANUMERIC CHARACTERS IN TWO LOCATIONS ON THE BOX WITH A BOLD BLACK MARKER.
4. Include in the box the following six (6) items:
A. A copy of the original invoice or receipt.
B. Your name, address and daytime phone number.
C. A description of the year, make, model, vehicle mileage and specification of the engine (noting ALL modification in detail, if applicable).
D. A description of the perceived problem or defect.
E. The RETURN AUTHORIZATION NUMBER.
F. The address to which the product is to be returned after inspection by Vortech.
5. Ship the properly safety packaged and marked box by UNITED PARCEL SERVICE (UPS), prepaid and insured for the retail value of the product(s) being returned for
inspection, to the Vortech factory at:
Vortech Engineering, Inc.
Warranty Dept.
1650 Pacific Avenue
Channel Islands, CA 93033-9901
6. If Vortech’s limited warranty applies, your product(s) will be repaired or replaced at Vortech’s option and returned to you freight prepaid, via UPS ground service. If
the limited warranty does not apply, we will advise you of the specific reason for denial and tell you the costs involved in repairing your product(s). After relating such
information we will, at your option, either proceed with repairs as quoted or return your product(s) to you in the condition they are in at the time of inspection for
warranty evaluation via UPS COD insured for the new retail replacement value. This means that you must pay any disassembly and/or inspection charges, return
shipping and insurance charges if the Vortech limited warranty does not apply.
NINETY (90) DAY LIMITED WARRANTY
© 1999 VORTECH ENGINEERING, INC.
All Rights Reserved, Intl. Copr. Secured