Performing an attended transfer, Performing an unattended (blind) transfer, Performing an transfer to voicemail – Cisco IP Phone SPA 504G User Manual
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Using Basic Phone Functions
Transferring Calls
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP)
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3
Performing an Attended Transfer
STEP 1
During an active call, press xfer. The call is placed on hold and a new line is opened to dial the
number.
STEP 2
Either:
•
Enter the number to which you want to transfer the call, then press dial or wait a few
seconds.
•
Press dir and either choose a number from the personal directory or select the
Corporate Directory, then press dial.
If you hang up before the second call rings, the transfer fails and the first call is
disconnected. If you misdial, use the delChar, clear, or cancel key to make your
changes before the call is transferred.
STEP 3
Press xfer after the phone begins to ring, or at any time after the phone is answered.
Performing an Unattended (Blind) Transfer
STEP 1
During an active call, press the bXfer softkey.
STEP 2
Enter the number to which you want to transfer the call and press dial. The call is transferred
with no further action required on your part.
Performing an Transfer to Voicemail
STEP 1 During an active call, press xfer2vm.
STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is transferred
with no further action required on your part.