Pontiac 2009 Vibe - Manual (Page 304)

• Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to fix the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
• Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts.
Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your
vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
12-14 Customer Information
2009 - Pontiac Vibe Owner Manual