Digital Audio Labs Livemix LM-DANTE-EXP Dante Option Card - Manual (Page 14)

LIVEMIX DANTE OPTION CARD (LM-DANTE-EXP) 11
TROUBLESHOOTING
I CONNECTED THE LM-DANTE-EXP TO A DANTE DEVICE BUT I CAN’T SEE THE DEVICE IN
THE SETUP SCREEN.
• Cycle the power to the Dante device to make sure the Livemix system is properly seeing it.
• Verify that the Dante devices are available on the network. The Dante Controller from Audinate
can be a helpful tool here. It is a free download at www.audinate.com .
I HAVE ASSIGNED ALL THE CHANNELS AND THEY SHOW UP BUT THERE IS NO AUDIO.
In many devices like a console, you need to tell the Dante network which signals get assigned
to the channels. A digital console may allow you to put directs, inserts, aux sends, etc. on the
Dante network. Consult the users guide for your particular device to determine how to assign the
desired outputs to the Dante network.
I HEAR AUDIO, BUT EVERY ONCE IN A WHILE I HEAR A CLICK OR POP.
Clicking is most often a resut of a clocking issue. The Dante network has a built in clocking system
that automatically selects the most stable source for clocking. To make sure there are no clocking
issues, Dante needs to be the Master Clock for all Dante devices, including the mixing console,
Livemix, laptops, etc.
Please make sure all your devices are set to receive thier clocking from the Dante Network.