Dove Systems MTX-DE 48 - Manual (Page 4)

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Flickering lamps across all channels may indicate the need for opto isolation. This device is an option
on the circuit board and can resolve ground loop problems along the control line. Please contact the
factory if this option is required.
If the problem affects just a few channels, particularly channels that are close together, try swapping
IC chips to see if a problem follows a particular chip. Start at the output section, the part nearest the
output terminals.
CALLING THE FACTORY
Dove Systems hours are 8AM to 5PM Pacific time, Monday to Friday. Please have a specific descrip-
tion of the problem, preferably from personnel who were on-site at the time. If at all possible, bring the
telephone into the theatre and have the equipment at hand. Call (805) 541-8292 or, after hours, send
an email to [email protected] with a complete description of the problem.
When it is necessary to send the unit to the factory for prompt repair, please ship it freight prepaid,
with a note describing the specific complaint. Include the shipping address, a daytime telephone num-
ber, and the date the unit is required back. It is helpful to call the factory beforehand for a Return Ma-
terials Authorization (RMA) number. VERY IMPORTANT: PLEASE ENCLOSE A NOTE
DESCRIBING THE PROBLEM--EVEN IF YOU HAVE CONTACTED THE FACTORY BY PHONE.
Send to: Service Dept
Dove Systems
3563 Sueldo Street, Suite E
San Luis Obispo, California, 93401
Phone: (805)541-8292