AEC OFC Series - Manual (Page 19)

OFC Series Extrusion Control Units Page 19
3 Shipping Information
3-1 Unpacking and Inspection
You should inspect your AEC OFC Series extrusion control unit for possible shipping
damage. If the container and packing materials are in re-usable condition, save them for
re-shipment if necessary.
Thoroughly check the equipment for any damage that might have occurred in transit,
such as broken or loose wiring and components, loose hardware and mounting screws,
etc. In case of breakage, damage, shortage, or incorrect shipment, refer to the following
sections.
3-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier,
the responsibility of the Shipper ends at the time and place of
shipment.
The Carrier then assumes full responsibility of the shipment.
; Notify the transportation company’s local agent if you discover damage.
; Hold the damaged goods and packing material for the examining agent’s
inspection. Do not return any goods to AEC before the transportation
company inspection and authorization.
; File a claim against the Transportation Company. Substantiate the claim by
referring to the agent’s report. A certified copy of our invoice is available upon
request. The original Bill of Lading is attached to our original invoice. If the
shipment was prepaid, write us for a receipted transportation bill.
; Advise AEC regarding replacement and to obtain a RMA (return material
authorization) or RA (return authorization) number. This number must be
shown and be visible on the outside container for reference upon receipt.
Parcel Post Shipment
; Notify AEC at once in writing, giving details of the loss or damage. This
information is required for filing a claim with our insurance company.
; Hold the damaged goods with the container and packing materials for possible
inspection by postal authorities.