Envision Peripherals EN-5200e - Manual (Page 13)

EN-5200e
13
31MY02
EN-5200e
Technical Support (FAQ)
Problem Possible Solution
Power LED is not ON • Make sure the power button is ON.
• Make sure the power cord is properly connected to a grounded power outlet
and to the monitor.
No Plug & Play • Confirm that your computer is Plug & Play compatible.
• Confirm that your video card is Plug & Play compatible.
• Inspect the video cable and make sure that none of the pins are bent.
• Make sure the Envision monitor drivers are installed.
(ENVISION monitor drivers are available at: www.ENVISIONmonitor.com)
Picture is fuzzy • Adjust the Contrast and Brightness settings.
Picture bounces or a
wave pattern is
present in the picture • Move electrical devices away from the monitor. They may be causing
electrical interference.
Power LED is ON
(green or orange light
is ON) but there is no
video or picture. • Press a key on the keyboard or wiggle the mouse to re-activate the monitor.
• Make sure the video cable is properly connected to the computer.
• Inspect the video cable and make sure none of the pins are bent.
• Make sure your computer is operating correctly by pressing the CAPS LOCK
key and observing whether the CAPS LOCK light turns ON or OFF.
Dead Pixel Criteria • In order to provide the highest performing products, EPI has set the following
limits as to the maximum allowable number of bad pixels:
4 Bright Sub-pixels or 4 Dark Sub-pixels or combination of 6 Dark & Bright.
The panel used on this product has a total of 2,359,296 sub-pixels. So even
the maximum allowed of 6 bad sub-pixels would only amount to a very small
0.00025% of the total sub-pixels.
Missing one of the
primary colors (RED,
GREEN, or BLUE) • Inspect the video cable and make sure that none of the pins are bent.
• Make sure the video cable is properly connected to the computer.